European Satellite TV, Books, newspapers and music in various languages, traditional artefacts, Serbian radio messages, requests and literature is obtained from Internet to keep NESB care recipients in touch.
Multicultural aged care have worked with Diversional therapist to put together activity resource kits which have been sourced from Alzheimer’s Australia, the care resource centre, ethic link service, asthma foundation , IRAS, Department of Health and Ageing; palliative care / consent to medical treatment issues, cancer care – these kits come in different languages .
Facilities and Services
Pennwood Village has just unveiled it new wing consisting of 20 units 5 of which are suitable for couples. The partner does not require an ACAT assessment. So for couples wishing to stay together the situation is ideal. Pennwood has been delivering quality care since May 1993 and is run by the Serbian Community Welfare Association of SA.
The facilities are designed to provide excellence in culturally sensitive quality aged care services, with a commitment to providing the highest quality needs-based support to the elderly people of the community which appropriately addresses their cultural, spiritual and linguistic needs.
Pennwood Village is a fully accredited Commonwealth Funded Residential Aged Care Facility and is fully compliant with the Aged Care Act 1997, the Aged Care Standards and Australian Aged Care Quality Agency and continues to meet all aged care standards.
With a philosophy of involvement for all, the Board and Management of Serbian Community Welfare Association provides care recipients with a quality lifestyle appropriate to their individual needs. It is important to recognise that the facility is the care recipient’s home, they are recognised as individuals where staff and management are fully committed to accommodation and service excellence with a controlled continuous improvement strategy to help achieve complete comfort and satisfaction to the care recipient.
The Site Manager will work closely with your doctor, Health Care Worker, Mental Health services or hospital staff to provide you with a level of care that can be safely provided in the interim. Services can include; Nursing Care, Allied Health Services-Occupational Therapy, Speech Therapy; Dietician Advice, Physiotherapy, transport, overnight support and other services depending on your need, We can bring extra staff in on a short term basis to allow you time to get back on you feet and recover from an acute illness.
Staff at Pennwood Village has received training at Certificate III and IV level and are also working towards further qualifications in RN and EN qualifications and training. We have a photograph Board in our Foyer, which identifies staff names and position. As well as this the CE acknowledges pockets of excellence with an annual recognition award. The Recipient’s photograph then goes in the Reception area fondly referred to by staff as the Hall of Fame.
We also have a robust WHS and Quality control system, which relies on staff to complete internal checklists, hazard, complaints, incident reports, infection, continuous improvement forms which are entered into an electronic QA tool known as LeeCare Platinum 5 QA System. The register integrates hazards, business continuity plans, CQI plans, complaints and can track corrective actions adverse events and claims. The system provides substantial resources savings by collating all risks and opportunities for improvement on a prioritised and cost benefited tool. This data is available for Stakeholders to view in the QA office and is discussed at Relative, Care Recipients and Staff meetings. We take our corporate public accountability and clinical governance very seriously. Our Annual Reports, Strategic and Business Plans are available for discussion. We pride ourselves in having few Workers Compensation claims, low absenteeism and have not used agency staff in many years.
It is very evident by the results of the Aged Care Accreditation report from 2015 that we are performing well and achieving outstanding management, clinical, environmental and safety standards 44 out of 44 Compliant Standards achieved with positive auditor comments all through the final Accreditation Report. From the past 5 years financial affairs are performing positively to budgeted and programmed expectations. These results are outstanding financial performance given we are a not for profit organization. It is apparent this is a core business function of the organization and it is well known to the Board and Management of the business.
Confidentiality & Security
Pennwood assures all care recipients that their Security, Privacy and Confidentiality regarding information will be strictly maintained. Personal Suites are individually locked, and also contain internal lockable facilities for your convenience. You will be provided with a set of keys. Care personnel are available on site services 24 hours a day. Staff carry emergency RAA Alert equipment and mobile phones. Visual Surveillance Equipment further monitors movement.
Entry gates have coded access at all times.
Personal Care Staff will offer assistance and supervision as required with:
- Bathing, Showering, Dressing, Grooming, Transfers & Mobility.
- Eating/drinking, Special Diets (Cutting up/Vitamising of food if Required).
- Toileting and management of social continence (Sanitary aids may incur a cost).
- Medication Management and Rehabilitation Support.
- Medical treatments and procedures by qualified personnel.
- Support Services for care recipients suffering varying degrees of confusion and cognitive impairment.
Each Suite has a private telephone point. Telephone connection may be privately arrange with Telstra. Accounts are the responsibility of respective care recipients.
Pennwood provides some interim furnishings if required. Care recipients are encouraged to provide their own furnishings with homely sentimental items. Pennwood provides all of the necessary linen from a contracted Linen Service.