Here at Pennwood we are eager to hear your feedback. We are also required to report issues of concern to our governing body.
We sincerely hope that you will take time to contact us with your compliments or concerns so that we are able to investigate and report accordingly.
Please click here to download a copy of our current Compliments / Issue of Concern Form.
If you would like to read this document in Serbian please click here
We recently conducted a small survey with the relatives of clients at Pennwood.
Below are the results as copied from the emails returned to Quality Assurance.
ONE QUESTION SURVEY – June 13th 2017
The Board of Pennwood Village have requested a simple survey by email
On a scale of 1-10
How likely are you to recommend Pennwood
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Our rating is 10 out of 10 and recommend Pennwood Village to anyone who will listen.
I would definitely recommend Pennwood to others- is 1 definitely would or is 10 the definitely would? I would give Pennwood the highest rating!
We give Pennwood a 7
We really like the quality of care of my mother at Pennwood. 10.
Ten…10…
TEN
10
Based on the care provided to IP and the facilities, I would say 10
An unorthodox method of obtaining stats – I am assuming that 1 is for “not at all”, and 10 is for “highly recommend”, so from my perspective it is 7 for very likely
I would rate the facility as a “7”
I would rate it an 8
I can gladly rate Pennwood Village an 8 out of 10 for recommendation. Thank you for asking and enjoy your day!
10
Definitely 10.
I would definitely recommend Pennwood with a 10 out of 10 with the care
and support given to the two residents currently under my jurisdiction.
Very likely, score of 9. My mother is in room XX, she is happy being there.
Only thing is that she does not want to be a nuisance and does not like to ask for any help, even though she sometimes struggles